Veterinary expertise drives additional revenue, powered by VERA AI.
VERAai is an expert veterinary agent that understands each pet's unique needs, personalizes its guidance, and connects pet parents with the right products and services. Combined with the VERA Endless Aisle, it gives pet retailers and product and service providers a powerful AI-driven platform to expand product discovery, build customer trust, and turn expert advice into additional revenue.
See what VERA can do for you.
Become the Go-To Pet Care Resource
Deploy VERA in store, online, or in your app to guide shoppers and recommend the right products, every time.
Guide Shoppers Anywhere
Deploy VERA in store, on your website, or in your app.
- Works in-store and online
- No extra staff training
- Consistent guidance everywhere
Personalized Recommendations
Match products to each pet's specific needs.
- Matched to each pet
- Bigger basket size
- Fewer returns
Targeted Inventory Push
Sell what's actually on your shelves, not just what's easy to find.
- Moves real shelf stock
- Reduces dead inventory
- Smarter reorder signals
Why VERA
Clinical trust. Pinpoint accuracy.
Sales that close.
Pinpoint-Accurate Recommendations
VERA is trained on real veterinary expertise, not just star ratings, so every product it recommends holds up to clinical scrutiny and earns shopper trust.
Discovery Shoppers Didn't Ask For
VERA connects a pet's specific issue to products a shopper never thought to look for, turning a routine visit into a solved problem and a bigger basket.
Targeted Inventory Push
VERA matches what's actually on your shelves to shopper needs in real time, pushing the right SKU to the right store instead of guessing at demand.
Built to Close Sales
Every recommendation is built around conversion. VERA is designed alongside veterinary professionals and retailers so it fits real sales workflows, not a generic e-commerce template.
How It Works
From first search to a healthier pet.
“Where's the best chew toy for a teething puppy?”
Landed on your store, browsing now.
Searches Online & Finds Your Store
A pet parent searches for a solution and lands right on your site, ready to browse and buy.
“Tell me what's going on with your pet.”
Based on what you described, I'd recommend this.
Chats with VERA & Gets the Right Product
They open a live chat, describe what's going on, and VERA recommends the right match.
Delivered. Already feeling better.
Back again for their next order.
Pet Feels Better & You Get a Return Customer
The product arrives, the pet feels better, and the parent comes back for their next order.
Trust & Security
Built on infrastructure that's independently verified.
VERA runs on infrastructure with real, audited security controls, continuously monitored and updated.
- Infrastructure-level certification covering the systems VERA is hosted on.
- Encryption key access restricted to authorized users
- Production database access restricted
- Remote access requires multi-factor authentication
- Remote access permitted only over encrypted connections
- Employees sign a confidentiality agreement at onboarding
- Manager performance evaluations conducted at least annually
- Control self-assessments performed at least annually
- Formal vulnerability and system monitoring procedures in place
- Penetration testing performed at least annually
- Incident response plan tested at least annually
- Formal risk assessments performed at least annually
- Cybersecurity insurance maintained
- Board briefed on cybersecurity and privacy risk annually
- Personal information is purged from the environment once a customer leaves the service. General chat content is retained with no personal information attached.
What VERA does.
What VERA does not.
Here's exactly what VERA touches, and what it never does with your data.
Escalates real emergencies
If symptoms suggest a medical emergency, VERA tells pet parents to seek immediate in-person veterinary care.
Deletes your personal information when you leave
Personal information is purged from the environment once you leave the service.
Runs on encrypted infrastructure
Encryption key access and remote access are both restricted and enforced.
Responds only when you reach out
Every reply happens because you sent a message. Nothing runs in the background.
Keeps a record of your conversation
Chat history is kept on file, stripped of personal information, once the session ends.
Diagnose your pet
VERA never issues a definitive diagnosis or prescribes medication dosages.
Store conversations in plain text
Data in transit and at rest is protected by enforced encryption controls.
Act without you asking
VERA can't send messages, make purchases, or take any action on its own.
Expose its own API keys or credentials
The key that powers VERA authenticates the request server-side only. It's never sent to your browser, and the model itself never sees it.
Collect or store payment information
Neither the chat nor the lead form ever asks for payment or financial details.